Everything you might need to know.

Our linen Workwear follows standard European sizing. The pieces made in Italy follow Italian sizing, which comes up smaller. Every product page names its sizing and shows the measurements in centimetres. We design for a "Comfortable Elegance" fit, which means slightly relaxed but tailored. If you prefer a tight, athletic fit, size down. If you want the signature "flow" look, stick to your regular size.

On every product page, right above the size selector. You will find detailed measurements in cm.

Our shirts are cut long enough to tuck in. Compare your measurements with the size chart on the product page, or write to us and we will help you.

Our Linen pants have a natural give, and our Sportswear has four way stretch Lycra.

We ship with DHL GoGreen. We pack your order in Munich and usually hand it to the carrier within two to three business days, and you receive a tracking link by email as soon as it is on its way.

Yes. To the United Kingdom and other European countries outside the EU it takes about three to five business days, to all further countries about ten. Outside the EU, import duties and taxes may apply on arrival. The countries we deliver to and the exact rate for your address are shown at checkout.

You can withdraw from your order within 14 days of receiving it, without giving a reason. Trying a piece on as you would in a shop is fine. The details are on our legal page.

Use the withdrawal button or write to hello@hacoy.com with your order number. We send you the return address and the next steps. We bear the cost of the return.

Absolutely. Select "Pick Up" at checkout. You can collect your order at our showroom: Maistraße 21, 80337 Munich. We will notify you when it's ready.

Yes, it’s natural. We recommend steaming it for a crisp look, or wearing it natural for a "Sprezzatura" vibe.

Delicate cycle (30°C) only. Use a laundry bag to protect the fabric.

The fabric is made for swimming, and we recommend rinsing with fresh water after every swim to prolong the life of the Lycra.

Wash cool, as the care label says, to keep the fit you bought. Hot water can shrink linen a little.

We accept cards (Visa, Mastercard, Maestro, American Express and UnionPay), Apple Pay, Google Pay, PayPal, Klarna, invoice and the HACOY gift card.

Yes, digital gift cards are delivered instantly via email. Perfect for last minute gifts. You can buy them here.

Please email us immediately (within 1 hour). If the order hasn't shipped, we can fix it.

You will receive an automated email with the DHL tracking link as soon as your package leaves our Munich warehouse.

We are located at Maistraße 21, 80337 München (Isarvorstadt). Visits are by appointment or for order pickup.

No. We use a "Soft Touch" waistband construction that provides support without digging into your skin. It is designed for all day wear, from the gym to the evening.

Yes. The polyamide is resistant to both chlorine and saltwater. Just remember to rinse them with fresh water afterwards.

Yes. Silk is smooth and light on the skin, which makes the boxers comfortable to sleep in.

Yes. You can mix and match sizes (e.g., Medium Top, Small Bottom) to get the perfect fit for your body shape.

It is not fully opaque. Like all high quality white linen, you can see a silhouette if wearing dark underwear, but it is not "see through." We recommend wearing skin tone underwear or going natural.

Very little. Your order ships in a cardboard box sealed with paper based tape, and every piece arrives in a reusable linen tote, never in a single use plastic polybag. Where a small part still contains plastic, such as a care tag, we say so rather than round it down to zero.

It means every thread, button and fabric in a certified article has been tested against OEKO-TEX Standard 100 limits for substances that can be harmful to health, and passed. Today our linen fabric carries it, under certificate 2017OK0319. It is an independent safety test for harmful substances, not a blanket guarantee about health.

We have not measured it per piece yet, so we do not put a number on it, and we do not call our production neutral. Our pieces are made in Italy and Lithuania. Two fibres come from further away, and we name them openly: bamboo fibre from China and denim woven in Turkey, both made up in Italy.

We produce in small runs, many pieces only once they are ordered, so we make close to what people actually buy. Unsold and sample pieces stay in circulation through Revivewear and our Circular Orbit programme. We never burn or destroy them.

We do not yet publish where each fabric is dyed, so we would rather not describe it in general words. What we can state: our linen fabric is certified to OEKO-TEX Standard 100, certificate 2017OK0319.

We believe in structural change over one off donations. Our main contribution is economic: we pay for production in Italy and Lithuania, under EU labour law. However, we occasionally partner with local Munich initiatives for specific campaigns.

We don't. Our swimwear and sportswear are made from polyamide blended with elastane, chosen for durability and stretch. Like every synthetic fabric it can shed fine fibres in the wash, so we suggest washing it in a bag that catches them.

Our packing slips do not show prices, so you can send HACOY directly to the recipient.

Currently, we cannot print custom notes on the packing slip, but the unboxing experience is premium enough to stand on its own.

Yes. If you want to outfit your startup team or event with HACOY uniforms, please contact us for our B2B rates.

Currently, we cannot print custom notes on the packing slip, but the unboxing experience is premium enough to stand on its own.

Yes. If you are looking to outfit a boutique hotel staff or source uniforms for a luxury project, we offer trade pricing. Please contact us with your project details.

We keep it accessible. Our standard opening order is €750. Reorders have a lower threshold of €300 to help you restock bestsellers quickly.

No. We are a brand and sell only HACOY branded products. However, for large corporate partners (50+ units), we can offer co branding (e.g., your company logo embroidered alongside ours).

You can visit our Munich Showroom by appointment. Alternatively, we can send you a "Fabric Swatch Kit" and a digital Lookbook so you can feel the quality remotely.

Absolutely. All retail partners get access to our high resolution Image Bank (Campaign & Ecommerce shots), Social Media assets, and a "Brand Training PDF" for your sales staff to explain the comfortable elegance concept to customers.

HACOY is 100% independent and founder led by Maximilian Rupp. We have no outside investors or VC funding, which allows us to make decisions based on quality.

It represents a personal philosophy of "Happiness, Comfort, and Joy". It is the code for a life lived with intention.

We believe nature is the best technology. Linen is the original "performance fabric" (wicking, cooling). Silk is the original "thermoregulator." We simply engineer the cuts to maximize these natural properties for the modern worker.

We love our community, but we are a small team often in deep work mode. Please book an appointment via email so we can dedicate time to you properly.

Not yet. We focus on our online flagship and select retail partners. Munich is our only physical home for now.

Yes. Maximilian Rupp founded HACOY in Munich in 2021. Our showroom is at Maistraße 21, and you can request a visit.

The pieces are designed in Rome, and the linen Workwear in Munich. They are made in Europe, in Ferrara, Italy and in Vilnius, Lithuania. Every product page names where the piece is made.

The flax for our linen grows in France, Belgium and the Netherlands.

Better, not more. We make essentials that are worn for years, so our collections work without seasons. A piece can be bought new, resold, rented and repaired, and its digital passport follows it the whole way.

No. Every piece has one price for everyone all year, members included.

Silk is the only animal fibre we use. You find every material we work with on our Materials page.

Yes, in Revivewear. It holds the pieces that came back: garments worn once for a shooting, samples from the showroom and pieces with a visible mark. Each one exists once, in one size, at its own price set by its condition.

Yes. Repair is on us for every HACOY piece, whatever its age. You cover sending it in, and we cover the way home. Start a repair.

Our Partners platform is in preparation. Leave your email and how you would like to work with us on the waiting list, and we write to you when it opens.

Every role is filled right now. An open application to hello@hacoy.com is always welcome, and we come back to you when something opens up. More on Careers.

Yes. For interviews, lookbooks and campaign assets, write to hello@hacoy.com. More in our Newsroom.