A small fault is not the end of a piece. Every HACOY garment is built to be mended, so a loose seam or a missing button can be brought back and the piece keeps going.
Repair is part of our Circular Orbit, and it is complimentary for every HACOY owner. Whatever the age of the piece, a loose seam, a missing button, a hem or a zip, we bring it back at no cost. You cover sending it in, we cover the way home. Membership does not unlock repair, it adds speed and care on top, so members move to the front of the queue. For customers in Munich we can also point you to a local tailor.
Start a repair
A few details and your piece is on its way to being mended. It stays with its passport the whole way.
Your details
So we can reply to you about your repair.
What needs repair?
Repair request received
Reference
We reply to you by email. Repair is complimentary for every owner, and members move to the front of the queue. Your piece keeps its passport, so its full history stays with it, from the first day through every mend.