The formal details.

Both English and German statutory texts sit on this page. For data access, deletion and other privacy requests, see Data and privacy rights.

Imprint (Impressum)

Privacy Policy

Responsible for data processing

Responsible for data processing is:

HACOY GmbH
Oberföhringer Straße 26c
81925 Munich
Germany

Email Address: hello@hacoy.com

Thank you for your interest in our online store. The protection of your privacy is very important to us. Below we are informing you about the handling of your data.

1. Access data and hosting

You can visit our website without providing any personal information. Each time you access a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in the context of a balancing of interests in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. All access data is deleted no later than seven days after the end of your visit to the site.

1.1 Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

This website is hosted and delivered by Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA. The forms on this website send their data to our own server in Munich, which Cloudflare connects to the internet.

Our cooperation with Cloudflare is based on the standard data protection clauses of the European Commission.

1.2 Content delivery network

For the purpose of a shorter loading time, we use a so-called Content Delivery Network ("CDN") for some offers. With this service, content, e.g. large media files, are delivered via regionally distributed servers of external CDN service providers. Therefore, access data is processed on the servers of the service providers. Our service providers work for us within the framework of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are located in these countries: USA

There is no adequacy decision of the European Commission for these countries. Our cooperation with you is based on these safeguards: standard data protection clauses of the European Commission.

We send our newsletter and the confirmation mail for your sign up through Resend (Resend, Inc., USA). To learn which topics interest our readers, our newsletter records whether it was opened and which of its links were clicked, through a small image and links that pass through our own system. This is part of the newsletter you agreed to under Art. 6 para. 1 p. 1 lit. a DSGVO, and it ends when you unsubscribe.

5.4 HACOY Partners waiting list

If you join the waiting list for HACOY Partners, we store your email address, the way you would like to work with us, your language, the consent text you agreed to, the time, your IP address and the page you came from, in our own system in Munich. We use them only to write to you once HACOY Partners opens, on the basis of your consent under Art. 6 para. 1 p. 1 lit. a DSGVO. You can withdraw your consent at any time by writing to hello@hacoy.com, and we then delete your entry.

2. Data processing for contract processing, contacting and when opening a customer account

We collect personal data when you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data to process the contract, or to process your contact and you can not send the order or contact without their information. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and handle your inquiries in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO.

Insofar as you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.

2.1 Requests through the forms on our website

Our website has forms for a repair, a showroom visit or personal shopping, made to measure sizing, and for a withdrawal, a membership cancellation or a privacy request. When you send one, we receive what you enter, for example your name, your email address, the piece, your order number or Meet your piece code, your message and, if you add one, a photo. We use it only to handle your request: for a repair, a visit or made to measure sizing on the basis of Art. 6 para. 1 p. 1 lit. b DSGVO, and for a withdrawal, a cancellation or a privacy request to meet our legal obligations under Art. 6 para. 1 p. 1 lit. c DSGVO.

The forms send your request to our own system, which HACOY GmbH operates in Munich; on its way there it passes through the Cloudflare network described above. To keep the forms free of spam and automated abuse, we process your IP address to limit the number of requests per hour, in our legitimate interest in safe forms under Art. 6 para. 1 p. 1 lit. f DSGVO. We keep your request as long as we need it to handle it and as long as statutory retention periods require, and then delete it. Our contact form opens your own mail program, so that message goes from your mailbox to hello@hacoy.com.

3. Data processing for the purpose of shipment processing

For the purpose of fulfilling the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

3.1 Transfer of data to shipping service providers for the purpose of shipping

If you have given us your express consent to do so during or after your order, we will pass on your e-mail address to the selected shipping service provider on the basis of this consent in accordance with Art. 6 (1) p. 1 lit. a DSGVO, so that the shipping service provider can contact you before delivery for the purpose of delivery notification or coordination.

The consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

DHL Parcel GmbH
Sträßchensweg 10
53113 Bonn
Germany

United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany

DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg
Germany

4. Data processing for payment processing

When processing payments in our online store, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us within the framework of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes

Where applicable, we provide our service providers with additional data, which they use together with the data necessary for the processing of the payment as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g. invoicing, processing of contested payments, accounting support). Pursuant to Art. 6 (1) p. 1 lit. f DSGVO, this serves to protect our legitimate interests in our protection against fraud or in efficient payment management, which outweigh our interests in the context of a balancing of interests.

4.3 Identity and credit check when selecting klarna payment services

Klarna Pay now (direct debit)

If you choose to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as Klarna), we ask for your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO that we may transmit the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the credit agencies mentioned in the privacy policy (https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy) of Klarna may be used for the identity and credit check. Klarna uses the information received about the statistical probability of non-payment for a weighed decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time vis-à-vis Klarna.

4.4 Further payment service providers

Depending on the payment method you select at checkout, we work with the following additional providers, who receive the data necessary to process your payment pursuant to Art. 6 (1) p. 1 lit. b DSGVO. In each case the respective provider processes your payment data under its own responsibility, and its own privacy policy applies.

• Card payments (Visa, Mastercard, Maestro, American Express and UnionPay) are processed via Shopify Payments, operated by Shopify International Limited, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (privacy policy: https://www.shopify.com/legal/privacy).
• PayPal is a service of PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full).
• Apple Pay is a service of Apple Distribution International Ltd, Hollyhill Industrial Estate, Hollyhill, Cork, Ireland (privacy policy: https://www.apple.com/legal/privacy/).
• Google Pay is a service of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (privacy policy: https://policies.google.com/privacy).
• Shop Pay is Shopify's accelerated checkout. With your consent it stores your contact, shipping and payment details so you can check out faster in Shopify stores; it is operated by Shopify International Limited, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (privacy policy: https://www.shopify.com/legal/privacy).

5. Advertising by E-Mail, Post

5.1 E-Mail newsletter with registration

If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data pursuant to Art. 6 (1) p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

5.2 Newsletter dispatch

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy statement.

Our service providers are located in these countries: USA There is no European Commission adequacy decision for these countries. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission.

5.3 Postal advertising and your right to object

In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by mail. This serves to protect our legitimate interests in addressing our customers in an advertising manner in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.

6. Storage on your device

This website sets no cookies of its own and uses no analytics or advertising technologies. So that certain functions work, it keeps a few entries in your browser's local storage: the contents of your basket and your gift wrapping choice, your country, your privacy choice and, where you use them, your account sign in and your repair requests. These entries stay on your device and you can delete them at any time in your browser settings. This is strictly necessary for the functions you ask for, in accordance with § 25 para. 2 no. 2 TDDDG and Art. 6 para. 1 p. 1 lit. f DSGVO.

You can find the storage settings for your browser at the following links: Microsoft Edge™ (https://support.microsoft.com/de-de/help/4027947/microsoft-edge-delete-cookies) / Safari™ (https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14) / Chrome™ (https://support.google.com/chrome/answer/95647?hl=de&hlrm=en) / Firefox™ (https://support.mozilla.org/de/products/firefox/protect-your-privacy/cookies) / Opera™ (https://help.opera.com/de/latest/web-preferences/#cookies).

7. Third party content and checkout

Images

Product images are loaded from the content delivery network of our shop system, Shopify International Limited, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland. To deliver them, your IP address and browser information are processed on Shopify's servers, which may also be located in Canada and the USA. Canada has an adequacy decision of the European Commission; for the USA our cooperation is based on standard data protection clauses of the European Commission. This serves our legitimate interest in a fast presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.

Youtube video plugin

To integrate third party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, and subsequently processed by Google only when you play a video. Further information on data processing by Google can be found in Google's privacy policy (https://policies.google.com/privacy?hl=de).

Checkout on shop.hacoy.com

When you go to checkout, you move from this website to our shop at shop.hacoy.com, which runs on Shopify. The privacy policy of shop.hacoy.com applies there (https://shop.hacoy.com/policies/privacy-policy), including the cookies and the analytics and advertising technologies used in the shop and how you consent to or refuse them.

8. Social media

8.1 Links to social networks

Our website links to our pages on social networks. These are plain HTML links, so no connection is made to the servers of the respective provider when you open our website. Only if you click a link does the website of the respective social network open in a new window of your browser.

8.2 Our online presence on Facebook, instagram, YouTube, Pinterest, linkedin

Insofar as you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the privacy notices of the providers linked below. If you still require assistance in this regard, you can contact us.

Facebook (https://www.facebook.com/about/privacy/) is an offer of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is generally transmitted to a server of Facebook, Inc, 1601 Willow Road, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. Further information (information on Insights data) can be found here (https://www.facebook.com/legal/terms/information_about_page_insights_data).

Instagram (https://help.instagram.com/519522125107875) is an offer of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually transmitted to a server of Facebook, Inc, 1601 Willow Road, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to an Instagram fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. Further information (information on Insights data) can be found here (https://www.facebook.com/legal/terms/information_about_page_insights_data).

YouTube (https://policies.google.com/privacy?hl=de) is a service of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

Pinterest (https://about.pinterest.com/de/privacy-policy) is an offer of Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

LinkedIn (https://www.linkedin.com/legal/privacy-policy) is a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is generally transmitted to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

9. HACOY Music (streaming and listening statistics)

As part of your HACOY account we offer HACOY Music, our own playlists that you can stream inside the HACOY world. The music is hosted by us; we do not embed Spotify or any other third-party player, and no listening data is shared with such services.

Anonymous by default. When you play a track we record the play so that we can show aggregate figures such as the total number of plays and the most-played pieces. By default these records are not linked to you: they are stored without your account identifier and cannot be traced back to you. This anonymous, aggregated processing serves our legitimate interest in understanding and improving what our community listens to in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.

Personalised statistics only with your consent. If you switch on personalised statistics, we link your plays to your HACOY account so that we can show you your own listening history and favourites, and so that we understand what our members enjoy. The legal basis is your consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO. This setting is off until you actively turn it on.

Withdrawal and control. You can withdraw your consent at any time under "My Music", as easily as you gave it. When you withdraw, we also remove the personal link from your earlier plays, so that they revert to anonymous. Withdrawal does not affect the lawfulness of the processing carried out on the basis of the consent before its withdrawal. You can view the listening data we hold about you at any time and delete all of your listening data (plays, followed playlists and your consent record) with a single action.

What we store, and for how long. A play record contains the track and playlist, a timestamp and, only with your consent, your account identifier. We do not store the audio you hear or any recording of you. A playlist you follow is stored with your account so that your library is there when you return. Raw listening events are deleted automatically after 400 days; aggregate figures that cannot be traced to a person may be kept longer.

Recipients. Listening data is processed on our own infrastructure and is not passed on to third parties. Only authorised HACOY staff can see statistics, and named, person-level statistics are visible to them only for members who have switched personalised statistics on.

10. Contact options and your rights

As a data subject, you have the following rights:

• pursuant to Art. 15 DSGVO, the right to request information about your personal data processed by us to the extent specified therein;
• pursuant to Art. 16 DSGVO, the right to request without undue delay the correction of inaccurate or completion of your personal data stored by us;
• pursuant to Art. 17 DSGVO, the right to request the erasure of your personal data stored by us, unless further processing
  • for the exercise of the right to freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest; or
  • necessary for the assertion, exercise or defense of legal claims;
• in accordance with Art. 18 DSGVO, the right to request the restriction of the processing of your personal data, insofar as
  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you object to its erasure;
  • we no longer require the data, but you need it to assert, exercise or defend legal claims; or
  • you have objected to the processing in accordance with Art. 21 DSGVO;
• pursuant to Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller;
• in accordance with Art. 77 DSGVO, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

If you have any questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly using the contact details in our imprint.

Right of objection

Insofar as we process personal data as explained above in order to safeguard our legitimate interests that prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you will only have the right to object if there are grounds arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.

Terms & Conditions

Terms of service for orders placed with HACOY GmbH.

1. Scope

These terms apply to every order you place with us online. Your contract partner is HACOY GmbH, Oberföhringer Straße 26c, 81925 Munich, Germany, registered at the Munich Local Court under HRB 263037, VAT ID DE340531518, email hello@hacoy.com.

A consumer is any natural person who enters into a transaction for purposes that lie mainly outside their trade, business or profession (Section 13 of the German Civil Code, BGB).

2. How the contract is made

The pieces shown in our shop are not yet a binding offer, they are an invitation to order.

When you send your order with the button at the end of checkout, you make a binding offer. Before you send it, you can check and correct your details at any time.

The contract is made when we confirm your order by email. That email contains the details of your order. You can read and save these terms here at any time.

The contract languages are German and English.

3. Pre-orders

Some pieces are offered on pre-order. Reserving a piece in the shop costs nothing and is not binding. You can withdraw a reservation at any time by writing to hello@hacoy.com.

Once enough reservations have come in, we begin production and write to you with the price shown on the product page, the deposit of 50 percent and the delivery date. In the same message we tell you when the remaining amount is due. A purchase contract for the piece is only made when you then pay the deposit.

4. Prices and shipping costs

All prices are final prices and include the statutory VAT.

Shipping costs are added; they are shown on our shipping page and at checkout before you send your order. For deliveries outside the European Union, import duties and taxes may be charged on arrival; they are not included in our prices.

5. Payment

The available payment methods are shown at checkout. Payments are processed by the respective payment providers.

6. Delivery

We deliver to the countries offered at checkout. Delivery times are shown on the product page and on our shipping page.

Where offered at checkout, you can also collect your order at our showroom, Maistraße 21, 80337 Munich.

If you are a consumer, the risk of accidental loss or damage only passes to you when the goods are handed to you.

7. Retention of title

The goods remain our property until they have been paid in full.

8. Right of withdrawal

As a consumer you have a statutory right of withdrawal of 14 days. The details are in the withdrawal notice below. The quickest way to withdraw is the withdrawal button.

9. Legal guarantee

The statutory rights for defects apply. We give no additional guarantee.

If a piece is faulty, please write to us at hello@hacoy.com with your order number.

10. Liability

We are liable in accordance with the statutory provisions.

11. Applicable law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another country, the mandatory consumer protection rules of that country remain unaffected.

Last updated: November 2026

Right of withdrawal (English)

Right of withdrawal. You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. To exercise the right of withdrawal, you must inform us, HACOY GmbH, Oberföhringer Straße 26c, 81925 München, Germany, hello@hacoy.com, of your decision by a clear statement, for example a letter or an email. You may use the model form below, but it is not obligatory. To keep the withdrawal period, it is enough to send your notice before the period ends.

Consequences of withdrawal. If you withdraw, we refund all payments received from you, including the standard delivery cost, without undue delay and within 14 days of the day we are informed. We use the same means of payment you used, unless we expressly agree otherwise. We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent them, whichever is earlier. You must send the goods back without undue delay and within 14 days. We bear the cost of returning the goods. You are only liable for any loss of value if it results from handling beyond what is necessary to establish the nature, characteristics and function of the goods.

Widerrufsbelehrung (Deutsch)

Widerrufsbelehrung

Widerrufsrecht

Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.

Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen haben bzw. hat.

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns

HACOY GmbH
Oberföhringer Straße 26c
81925 München
Deutschland
E-Mail: hello@hacoy.com

mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief oder eine E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das nachstehende Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist. Alternativ können Sie Ihren Widerruf direkt über unseren Widerrufsbutton erklären.

Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

Folgen des Widerrufs

Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet.

Wir können die Rückzahlung verweigern, bis wir die Waren wieder zurückerhalten haben oder bis Sie den Nachweis erbracht haben, dass Sie die Waren zurückgesandt haben, je nachdem, welches der frühere Zeitpunkt ist.

Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses Vertrags unterrichten, an uns zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden.

Wir tragen die Kosten der Rücksendung der Waren.

Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit ihnen zurückzuführen ist.

Muster-Widerrufsformular

(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.)

An:
HACOY GmbH
Oberföhringer Straße 26c
81925 München
Deutschland
E-Mail: hello@hacoy.com

Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*):

– Bestellt am (*) / erhalten am (*): __________

– Name des/der Verbraucher(s): __________

– Anschrift des/der Verbraucher(s): __________

– Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier): __________

– Datum: __________

(*) Unzutreffendes streichen.

Stand: Oktober 2026. Diese Widerrufsbelehrung gilt für Verbraucher im Sinne des § 13 BGB.

Returns and refunds

Withdrawal. You can withdraw from your order within 14 days of receiving it, without giving a reason. The quickest way is the withdrawal button, or write to us at hello@hacoy.com. All details and the model withdrawal form are in the withdrawal notice above.

Sending pieces back. Please send the pieces back to us within 14 days of telling us that you withdraw. We bear the cost of the return. You only pay for a loss in value if it comes from handling the pieces beyond what is needed to check their nature, characteristics and functioning. Trying a piece on as you would in a shop is fine.

Refunds. We refund all payments, including the cost of standard delivery, no later than 14 days after we receive your withdrawal, using the same payment method. We may hold the refund until the pieces are back with us or you have shown that you sent them.

Exceptions. Pieces made to your personal measurements are excluded from the right of withdrawal (Section 312g (2) no. 1 BGB).

Defects. If a piece is faulty or not what you ordered, your legal guarantee rights apply. Please write to us at hello@hacoy.com with your order number.

Cancel a subscription

If you hold a HACOY membership or another continuing contract, you can cancel it at any time with our one click cancellation form, as required by § 312k BGB. Open the cancellation form.

Code of Conduct & Animal Welfare

HACOY holds itself and its partners to fair, safe and responsible working conditions across the supply chain. Production sits with two partners we know by name, in Italy and Lithuania, chosen for their care as much as their craft. Read our full Supplier Code of Conduct and our Animal Welfare Policy.